What is Personal Information?
The term “Personal Information” refers to any information that can be used to identify you as an individual. It can include, among other things, your name, address, age, gender, etc.
How is Personal Information Collected?
1. Reviewing Our Website
A. Initially Upon Contact With Our Website
When you visit our web site, you are initially given a “cookie”, and your computer is assigned an ID number. A cookie is a commonly used device that tracks an individual user’s preferences, and is capable of enhancing your visit to the site. Cookies allow us to provide a customized experience without the visitor having to remind us of his or her preferences each time she or he visits our site. Our cookies do not contain any personally identifying information. Kappa Resort cookies also do not follow visitors when travelling on the Internet after leaving the Kappa Resort website.
Our website also uses Google Analytics Advertising Features (including Remarketing & Demographics and Interest based reporting) which is one of the most widespread and trusted analytics solution on the web for helping us to understand how you use the site and ways that we can improve your experience. These cookies may track things such as how long you spend on the site and the pages that you visit, which helps us see which areas are popular with our users and which are not. Among other things, this helps us improve and update the site, based on such data as total number of visitors and pages viewed. For more information on Google Analytics cookies, see the official Google Analytics page.
Finally, we use 3rd party vendor re-marketing tracking cookies in our websites and / or their subdomains, including the Google Adwords Tracking Cookie and the Facebook Remarketing Pixel.
Disabling cookies – Opt-out from 3rd party vendors
Once you have visited our web site and accepted our cookie, your ID number is automatically assigned to your computer whenever you visit our web site. Despite the fact that you remain anonymous until you enter personal information in the web site, the ID number allows us to log your session, so that we may better assist you should you need some individualized service or support. Once you enter personal information on the web site, we associate your ID number with your contact information so we can recognize you on a future visit. We also use it to keep track of information that appears to be of particular interest to you.
B. While Browsing Our Web Site
While you explore our web site for the information that interests you, you may wish to put in a specific “Request” about our resort, or you may wish to chat online. To respond to this request, we may ask you for Personal Information, such as your name, zip/postal code, e-mail address, and phone number.
If you wish, you may also submit your e-mail address in order to be placed on a subscription list or to receive other information. You will be placed on this list only when you indicate your desire to be included. In the event you choose to join our mailing list, you may ask to be removed from the list at any time. Visitors will always have the ability to accept or decline any form of communication from Kappa Resort.
2. Reviewing Our Application
3. When Making a Reservation through telephone.
Reservations can be made by calling us directly. When you make a reservation we may ask you for Personal Information such as your name, address, telephone number and method of payment. We may also obtain from you any room preferences or special requests. Confirmation of your reservation will be provided to you, by e-mail, directly from the resort.
4. During your stay at Kappa Resort
During your stay, we record your itemized spending to properly assemble your folio, which sets out your accommodation rate and other expenses billed to your accommodation. We also record this information to comply with financial reporting requirements, including those imposed by our auditors and government regulators. We may also collect certain information as required by local laws (e.g. passport number).
In addition, we may retain the content of any document (including comment cards, electronic documents such as e-mails and other similar forms of communication) that you send us before, during or following your stay. This information may be shared with internal departments of the resort but will not be shared with any third party.
How do we store this information?
1. At the Resort
Kappa Resort ensures that all Personal Information is kept in a secure location, be it a database or filing cabinet. Furthermore, we take steps to ensure that only designated individuals have access to this information.
2. In Our Guest Reservation System
In order to serve you better we also store certain guest information in our Guest Reservation System. This is a secure customer database stored on a dedicated server.
The stored information includes guest name, address, phone numbers and credit card number, number of night stays, average daily rate and other statistic details.
What information is not secure?
It is important to note that any e-mail communication is not secure. This is a risk inherent in the use of e-mail. Please be aware of this when requesting information or sending forms to us by e-mail (for example, from the Contact Us section of our web site). We recommend that you do not include any confidential information (i.e. credit card information) when using e-mail. For your protection, our e-mail responses to you will not include any confidential information.
Why is Personal Information collected?
1. To Provide Superior Customer Service
Personal Information is collected to assist us in making your reservation, to ensure we meet your needs while you are staying with us and/or to allow us to contact you in relation to matters that arose from your stay with us.
Furthermore, by keeping certain Personal Information on file, such as information regarding guest history and itemized spending, former guests of Kappa Resort have the ability to confirm prior transactions and make special accommodation requests based on this history.
2. To Keep Our Guests Informed
As mentioned to our Legal Notices, we may at times send you information about our products, services, offers, deals, wishes, news about our resort or invite you to events via e-mail (e-newsletters).
You can choose at any time to stop receiving this e-newsletter by “unsubscribing”. In any case you will receive such newsletters only after your subscription ( online or at the registrations form )
What information may be exchanged between internal departments?
Information is shared between internal departments, where this will ameliorate the services to the guest (e.g. reservations department and front office department).
Further, if a guest does not pay the outstanding account on time, or acts in an unlawful manner in regards to payment obligations, this information may be shared among accounting personnel at Kappa Resort.
What Personal Information may be provided to third parties?
We will only share Personal Information about you outside Kappa Resort without your consent, where: (a) it is required or authorized by law (for example, in response to a legal subpoena); (b) it is required to provide you with services you have requested in which case you will be considered to have implied your consent (i.e. car rental, massage); (c) if your stay has been paid for by a third party we will provide billing information to the paying party; (d) if you have failed to pay balance.
If Kappa Resort suspects any unlawful activity is taking place, it may investigate and/or report its findings or suspicions to the police or other relevant law enforcement agency.
How do I access my Personal Information?
We understand that you may like to know what Personal Information we hold about you. We are happy to assist you with your request. To protect your Personal Information, however, we require that you prove your identity to us at the time your request is made.
When you make a request in person, we will require you to produce some form of photo identification such as a passport or a driver’s license and you will be asked to sign a request form.
Where you make a request by other means, we require the request be made in writing via fax or letter including a copy of a government issued identification and signature. We also require home and business addresses and phone numbers so we can check them with our files and satisfy ourselves as to your identity.
The above information is required to create an audit trail of how the request has been handled. Where a request is made, any correspondence or application may be kept and added to your Personal Information.
How do I revise my Personal Information?
If at any time you wish to update your Personal Information, you can do so by contacting our Corporate Offices:
– via e-mail at: email@example.com
– via fax at +30 2310 855 642
– via letter :
Markou Botsari str. 20
54643 Thessaloniki, Greece
Or you may visit our web site at www.kapparesort.com
For How long is my Personal Information retained?
Your Personal Information in our Guest Reservation System will be stored indefinitely by Kappa Resort as long as there is a business purpose for doing so. Registrations forms are destroyed after one year.
How will I know if there are changes to this Policy?
What laws apply to this policy?
Kappa Resort is in Greece. As such, we apply the requirements of Greek law. We ensure the privacy and protection of your Personal Information according to the new European General Data Protection Regulation (GDPR).